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How to Make a Complaint to Debenhams

Prepare the information needed to explain an order, delivery, return, refund or other concern clearly.

Debenhams Solutions brings together helpful consumer information, contact options and practical guidance for Debenhams-related enquiries. Matters requiring access to individual orders or accounts may need to be handled through the relevant Debenhams support channel.

Preparing your complaint

Have your order number and relevant details ready.
Explain what happened, including important dates or previous communication.
Describe the assistance or resolution you are seeking.
Keep copies of emails, messages and receipts.
Do not send passwords, PINs or complete payment-card details.