Refund enquiries
Keep your order details and relevant return or postage information until the return has been processed and the refund confirmed.
If you need assistance, have the order number, return information and relevant dates ready.
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Debenhams Refund Help
Practical information for refund enquiries following a return, cancellation or other order issue.
Debenhams Solutions brings together helpful consumer information, contact options and practical guidance for Debenhams-related enquiries. Matters requiring access to individual orders or accounts may need to be handled through the relevant Debenhams support channel.